In the Central Kentucky market, a home’s value remains the primary factor in a client’s choice of builder and design. Jimmy Nash Homes completes $10-$12 million in new construction annually. This volume affords builders the purchasing power and industry edge in obtaining the preferred subcontractors and suppliers at a great value. Visit a model home to receive your copy of Home Builder Rankings by annual sales.
Living in a world of surveys, one would think that all builders would interview their customers for performance feedback. Unfortunately, the building industry does not survey its customers regularly. Jimmy Nash Homes believe that customer feedback halfway through construction, shortly after closing, and post-closing is critical in gauging the customer experience. The information that Jimmy Nash Homes receives from that process is instrumental in the builder evaluating where and how to improve. With Guild Quality, Jimmy Nash Homes is the annual recipient of the Highest Customer Service Designation for Home Sales award by a third party. In fact, 100 percent of customers refer Jimmy Nash Homes to their friends and family when building custom homes. Visit a model home to receive a copy of customer surveys and testimonials.
Jimmy Nash Homes calls it the "Journey Book." The journey for a new home starts well before construction begins and far after the clients move-in. Often, when individuals build a new home, there isn’t a roadmap. The process can be a rollercoaster with twists and turns on a daily basis. Jimmy Nash Homes’ "Journey Book” details the steps that occur from pre-construction to one year after move-in. These steps are universal to every home built. It sets the stage for clients to understand what happens from start to finish, including the agenda for each meeting, who will attend, and what selections need to be completed at that point in time. Even experienced Jimmy Nash Homes’ customers state they “have never seen such an organized process”. Although simple in concept, the "Journey Book” is an important factor in reducing client anxiety. Visit one of our model homes, and review the "Journey Book” to take the first step in the journey of building a new home.
Jimmy Nash Homes believes in providing the tools that equip customers with the most thorough information and communication during and after construction. This includes daily communication, interaction with the subcontractors and suppliers, online selections, expense reports, schedules, and warranty information. Jimmy Nash Homes provides a culture of transparency to ensure that the home is built right and the client knows every aspect of the construction process. The Jimmy Nash Homes Online Customer Control Desk is available 24/7. Access starts before the contract, throughout construction, and after completion. The client can post questions and messages to the online dashboard instantaneously. Visit the "Sign-In” link at the top of each web page to see a video tour.
In the home building industry, the number one reason for clients’ dissatisfaction with their builder is lack of communication, accessibility, and documentation. Our online Customer Dashboard allows round the clock availability that caters to your exact schedule. Jimmy Nash Homes is not "a pick-up truck and cell phone" kind of company. We’re here for you, always.
One of the most important objectives in building a new home is knowing the exact cost and precisely what is included. At Jimmy Nash Homes, every customer is provided an itemized selection list detailing specifications, selections, options, and pricing. The customer has access to this selection list 24/7 and can make changes or comments on each item. Clients always know the detailed and total costs at all times. The Jimmy Nash Homes guarantee is this: "The price we start with is the price we end with, providing flexibility in customer changes."
While building their home, customers want the flexibility to make custom changes without a penalty. Other builders, not having a process, experience difficulty making changes easily and efficiently. Jimmy Nash Homes allow changes to take place at any time and even gives the customer the opportunity to make adjustments electronically.
Some say there are 42,000 decisions in building a home. For most customers, the selection process is overwhelming and anxiety-filled. At Jimmy Nash Homes, each choice is explained and documented. Suppliers and subcontractors are connected to each selection to best understand exactly what the customer expects in their home.
Jimmy Nash Homes provides an Interior Selection Coordinator on every project to continually meet one-on-one with the customer to assist with selections and style choices. The Interior Coordinator ensures decisions are made "just-in-time”, and the choices complement each other. Interior design meetings occur at the Jimmy Nash Homes Selection Center and various showrooms in Central Kentucky. As detailed in the "Journey Book”, the interior design meetings begin with exteriors and end with paint and carpet. Each selection that is made is documented and shared with suppliers and subcontractors to ensure proper placement in the new home. Jimmy Nash Homes enjoys having a qualified third party involved as they design your dream home.
Construction delays can lead to both financial and time problems for a customer. Jimmy Nash Homes provides an online schedule that shows every activity of the home with start and finish dates. This live schedule updates as the home progresses. This schedule is shared with all suppliers and subcontractors so that all parties are in line for the path to completion from start to finish. Jimmy Nash Homes offers a five-week walkthrough of every home where all is complete except paint and carpet. Following this meeting, painting continues for three weeks. Jimmy Nash Homes prides itself on providing milestones on every project. Customers report that they appreciate not having multiple trades on-site while the painter is working. In addition, the home doesn’t feel rushed in the last month of construction. In effect, clients feel that they have the best finishes possible in their new Jimmy Nash Home.
There is an old saying that if a warranty item is not put in writing, it usually doesn’t get completed, at least not in a satisfactory or timely manner. We document every warranty item before and after move-in. The list is published online so that it can be viewed by the homeowner and shared with the various resources involved with the completion of the warranty item. Jimmy Nash Homes’ customers appreciate being able to monitor, make comments, and verify their warranty items. This ensures that the item is completed correctly and in a timely manner.
Energy efficiency should be one of the most important factors when building a new home. The more efficient the home, the more comfortable and less expensive to operate. Greater efficiency also means longer sustainability of the home and its features. At Jimmy Nash Homes, 100% of homes are put through an energy audit that starts in the design, carries through framing, and includes the use of materials-such as Andersen Windows, cellulose insulation, quality HVAC systems, and ductwork. A blower door test is completed before the closing of each home. A third party inspects and audits the energy performance and completes a HERS Rating (Home Energy Rating Standard). Jimmy Nash Homes is one of the few builders to subject 100 percent of its homes through a HERS Rating. We are proud to report that all homes rate five stars or better; the most efficient rating possible. Jimmy Nash Homes has received several awards during the Midwest Energy Conference for the Most Energy-Efficient Homes.